Wild Harmony Fund - Returns and Exchanges Policy

Last Updated: Fri, 17 Nov 2023 11:48:30 +0000

Thank you for supporting Wild Harmony Fund! We appreciate your commitment to our cause. As a non-profit organization, we rely on the generosity of our donors, and your purchase contributes to the success of our mission.

1. Discretionary Returns and Exchanges

a. Donation Nature: Please note that all purchases made on wildharmony.co.uk are considered donations to Wild Harmony Fund. As such, returns and exchanges are discretionary.

b. Custom-Made Products: Each product available on our website is custom-made to order, reflecting our commitment to quality and uniqueness. Due to the custom nature of our products, we may not be able to accommodate returns or exchanges in all cases.

2. Conditions for Returns and Exchanges

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us at [email protected] within 7 days of receiving the item. We will assess the issue and, at our discretion, may offer a replacement or refund.

b. Errors in Order Fulfillment: In the event that we make an error in fulfilling your order, please contact us immediately. We will work to rectify the mistake and, if necessary, arrange for a return or exchange.

3. How to Initiate a Return or Exchange

a. Contact Us: To initiate a return or exchange, please contact our customer support team at [email protected]. Provide your order number, a detailed explanation of the issue, and, if applicable, include supporting photographs of the product.

b. Approval Process: Our team will review your request and respond within a reasonable time frame. Approval for returns or exchanges is at our discretion.

4. Non-Returnable and Non-Exchangeable Items

a. Custom-Made Products: Due to the unique and custom nature of our products, we may be unable to accept returns or exchanges for items that have been specifically made for you.

b. Clearance or Final Sale Items: Clearance or items marked as final sale are non-returnable and non-exchangeable.

5. Refunds

a. Refund Process: If a refund is approved, it will be processed using the original payment method. Please allow 10-12 business days for the refund to be reflected in your account.

b. Shipping Costs: Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

6. Contact Information

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at [email protected].

Thank you for your understanding and for supporting Wild Harmony Fund. Your contribution is making a positive impact on our mission to create a world of wild harmony!